Shipping policy

At Sundrift, we are committed to delivering your orders efficiently and at no extra cost to you. We understand that shipping is an important part of your shopping experience, and we want to make the process as smooth and transparent as possible. Please review the following information regarding our shipping practices.

## Free Shipping

We are proud to offer **free standard shipping** on all orders, regardless of order size or value. There are no minimum purchase requirements to qualify for free shipping. The shipping cost is on us because we believe great products should come without hidden fees.

## Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays) after your order is placed and payment is confirmed. During high-volume periods, such as holidays, promotional events, or product launches, processing times may be slightly longer. We appreciate your patience during these times and will do our best to get your order out as quickly as possible.

You will receive an email confirmation as soon as your order is placed, and a second email with your tracking information once your order has been shipped and picked up by the carrier.

Please note that orders placed after business hours, on weekends, or on holidays will begin processing the next business day.

## Estimated Delivery Times

Once your order has shipped, the estimated delivery time is **7–14 business days**. Delivery times may vary depending on your geographic location, carrier schedules, and any unforeseen circumstances such as weather delays, carrier disruptions, or high shipping volumes during peak seasons.

Please keep in mind that these are estimated delivery windows and not guaranteed delivery dates. While the vast majority of our orders arrive within this timeframe, occasional delays may occur that are beyond our control.

### Domestic Shipping

We currently ship to addresses within the United States, including all 50 states, the District of Columbia, and U.S. territories. Deliveries to remote areas, P.O. boxes, APO/FPO addresses, or U.S. territories may experience longer delivery times.

### International Shipping

At this time, we do not offer international shipping. We are actively working on expanding our shipping capabilities and hope to offer international delivery in the future. Please check back for updates.

## Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package. You can use this tracking number to monitor the status and location of your shipment in real time.

If your tracking information has not been updated for several days, please allow additional time for the carrier to update their system. Tracking information may not be available immediately after shipment and can sometimes take 24–48 hours to reflect in the carrier’s system.

## Shipping Carriers

We partner with reputable shipping carriers to ensure your order is delivered safely and on time. The carrier used for your order will be indicated in your shipping confirmation email. We select the best carrier for your order based on your shipping address and the size and weight of your package.

## Incorrect or Incomplete Shipping Address

It is the customer’s responsibility to provide a correct and complete shipping address at the time of purchase. Sundrift is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange re-shipment, which may result in additional processing time.

We strongly encourage you to double-check your shipping address before completing your order. If you notice an error in your shipping address after placing your order, please contact us as soon as possible through our contact page. We will do our best to update the address before your order ships, but we cannot guarantee changes once the order has been processed.

## Damaged or Lost Packages

If your package arrives damaged, please contact us through our contact page within 48 hours of delivery. Please include photos of the damaged packaging and product, your order number, and a description of the damage. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.

If your package appears to be lost in transit and has not arrived within 21 business days of the shipment date, please reach out to us through our contact page. We will investigate the issue with the shipping carrier and work to find a resolution for you. This may include filing a claim with the carrier, re-shipping your order, or issuing a refund at our discretion.

## Delivery Attempts and Unclaimed Packages

If a delivery attempt is unsuccessful (for example, if no one is available to receive the package), the carrier will typically leave a notice and may attempt delivery again. If the package is returned to us after multiple failed delivery attempts, we will contact you to arrange re-shipment.

Packages that are unclaimed or refused by the recipient may be returned to us. In such cases, the customer is responsible for contacting us to arrange re-delivery.

## Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us through our contact page as soon as possible. We will do our best to accommodate your request, but once an order has been processed and shipped, we may not be able to make changes. In that case, you may need to follow our return and refund process after receiving the order.

## Contact Us

If you have any questions, concerns, or issues regarding shipping, please do not hesitate to reach out to us through our contact page. Our team is here to help and will respond as quickly as possible.